I have desktop client 5.00.41.57. At times when a voicemail message arrives in my Outlook Inbox, via the Message Forwarding Rule, it will display the Square icon with arrows pointing at each other. When I double-click on the message I receive the 2nd screen with the title "Conflict Message" - "Conflicting edits have been made to the same item. To Resolve this conflict, select the item in the list below you wish to keep and then choose Keep this item,or choose Keep ALL to preserve all the versions." If I click either one of the messages, it will convert the message to the proper format to be played by the CallPilot Player. Also the message had not been opened in the CallPilot message store or by the teleset.