pradeepgali
IS-IT--Management
I am trying to configure ACD group with RAD for getting announcements for incoming callers.
Call Scenario:
Call from PSTN to ACD group DID number. If all the agents are busy, the PSTN caller should hear the announcements added using RAD.
Right now with the configuration i have, If the agents are busy i can hear ring back from PSTN side and as soon as the agent comes to idle, the call connects to agent.
Looks like the ACD functionality is working fine,but i have hard time in setting up this announcements usinf RAD. I will be happy is anyone suggest me with different way of setting up this. My only requirement is when the PSTN caller calls to ACD group, the PSTN caller should hear the announcement if all agents are busy.
Call Scenario:
Call from PSTN to ACD group DID number. If all the agents are busy, the PSTN caller should hear the announcements added using RAD.
Right now with the configuration i have, If the agents are busy i can hear ring back from PSTN side and as soon as the agent comes to idle, the call connects to agent.
Looks like the ACD functionality is working fine,but i have hard time in setting up this announcements usinf RAD. I will be happy is anyone suggest me with different way of setting up this. My only requirement is when the PSTN caller calls to ACD group, the PSTN caller should hear the announcement if all agents are busy.
