Configuring Mailboxes to Groups vs. Extensions

[scottmbow]

I have a ACS 5.0 with VM 3.0. I want to have one mailbox for sales, one for customer service, etc as well as individuals. I would like multiple people to have access to the sales and customer service mailboxes. Do I have to associate an extention to these mailboxes? Can I associate them to groups? What is the best way to set these up? Thanks, SB

 

[dartagnen]

They would have to have an extension associated to them. Check on your line/station bords and see if any of the ports are empty. These would have to remain unused to keep these mailboxes. Then administer the mailbox according to the empty extensions as you would any mailbox. Because there is nothing plugged into it it would go directly to the vmail. Actuallu you may have several analog stations available and that would be your best bet.

 

[TouchToneTommy]

You don't even have to have unused physical extension ports. Valid extension numbers for ACS R5 are 10 to 57. Just give them Auto VMS Cover (#310), and set the VMS Cover Rings to 1 (#321). Calls to those extensions will go to VM after 1 ring.

You say your VM is R3.0. Is this Partner Mail VS R3.0 in a slot in the carrier, or Partner Mail R3.0 standalone on the wall? I ask because on the VS mail, you can assign the extensions used for the VM ports as guest mailboxes as well, and the VM will handle everything properly. On the standalone units, the calls will be handled properly, but when the Message Lights are lit for mailboxes numbered the same as the VM ports, it causes false calls to the operator.