Hi. I am tasked with configuring some sort of ‘Automatic Call Distribution’ with Call Manager 4.1.3.
Here’s a brief overview of our configuration...
PRI from Telco-->Cisco 2811 voice router in office A-->LAN-->Cloud-->Cisco 2811 voice router in Office B-->LAN-->Call Manager server
We have four digit dialing in Office A with the ext. range 2300-2399, which are also DID’s from Telco. The router is configed H.323, fyi.
The task I’m given is to create a dial in # which I already have reserved in Office A partition / call search space...2370 (xxx-xxx-2370). The new Helpdesk Manager wants this dial in # to ring to 4 extensions in a Call Center fashion, meaning that if an agent doesn’t pick up in 10 seconds, it hunts to the next, then the next, eventually going to the Mgr.’s extension and then to a vm box associated w/ ext. 2370. It seems like a simple solution, but I have a question about Hunt Pilots. Can a new hunt pilot be created for xxx-xxx-2370 when there is already a DN in a partition (2370 in the Internalxxx partition)?
I have already set up a Line Group called ‘HELPDESK’ with includes the required extensions. I’m assuming I’ll need to also create a hunt group with a hunt pilot, but am unsure how to do this since we don’t get requests like this regularly.
I googled this with varied results.
Any help is appreciated.
TIA
Here’s a brief overview of our configuration...
PRI from Telco-->Cisco 2811 voice router in office A-->LAN-->Cloud-->Cisco 2811 voice router in Office B-->LAN-->Call Manager server
We have four digit dialing in Office A with the ext. range 2300-2399, which are also DID’s from Telco. The router is configed H.323, fyi.
The task I’m given is to create a dial in # which I already have reserved in Office A partition / call search space...2370 (xxx-xxx-2370). The new Helpdesk Manager wants this dial in # to ring to 4 extensions in a Call Center fashion, meaning that if an agent doesn’t pick up in 10 seconds, it hunts to the next, then the next, eventually going to the Mgr.’s extension and then to a vm box associated w/ ext. 2370. It seems like a simple solution, but I have a question about Hunt Pilots. Can a new hunt pilot be created for xxx-xxx-2370 when there is already a DN in a partition (2370 in the Internalxxx partition)?
I have already set up a Line Group called ‘HELPDESK’ with includes the required extensions. I’m assuming I’ll need to also create a hunt group with a hunt pilot, but am unsure how to do this since we don’t get requests like this regularly.
I googled this with varied results.
Any help is appreciated.
TIA