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Configuring DDE

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koobro

Technical User
Sep 19, 2005
87
NL
How do i configure dde in CCA30. I already have licences but in CCA desktop menu there is no option to configure it. I also do not see any 'configure dde privilege' in user types administrator assigned privileges in CCA configuration menu. Any assistance, pls!
 
Hi Koobro Are you in the correct forum can you explain what a CCA30 system is & DDE this is an Ericsson Pabx forum
Cheers

Cheers Brian
To see is to know To Know is to see
 
CCA supports ACD-Agents via Desktop connected through Applicationlink. It belongs to this forum.
 
Hi

I may be wrong with this answer as its been a long time since i touched DDE in CCA however i think there isnt any configuration to do, it just works

Someone correct me please if i am wrong

Dave

Dave

 
I think you're right there Dave, it's been a while since I saw it too...
 
I manage to configure the dde. It was in cca configuration 'call scenarios'. Thank you all.
 
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