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Configuring a Direct Line to go through a call center 1

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theoutsider

theoutsider

Technical User
Feb 9, 2004
10
US
How do I configure a direct line (xxx) xxx - xxxx to go through our call center. It currently goes directly to the extension.
 
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In your incoming call route form simply select the desired hunt group instead of an individual user as the destination.

Peter
 
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