Configurator access is disabled!!

[sanejasik]

I have Micros e7 system with one workstation that I have been using about a month.
Few days ago I tried to access configurator, warning message popup 'update password to acess configurator'. I didn't know how, so just ignore it because I was able to access without any problem. Today I tried again to access, it didn't let me, so tried couple times, now I get 'configurator access is disabled'.
Can anyone help me to fix this problem?

 

[cmeforpos]

Sounds like you have version 3.2 or 3.3? You may have locked yourself out of your database by too many wrong password attempts. Unless you have a backdoor login and password you are kind of hosed.

 

[sanejasik]

Is there anyway to get backdoor login and password?
Thanks cmeforpos.

 

[Moregelen]

You can get in by changing the workstation ID.

Do you have a back office E7 sever or is it a single workstation with no server? If it's a single workstation what type of workstation is it? There is a fairly easy bypass you can do to get e7 to take you straight into Configurator but it doesn't work if you have 6 workstations.

 

[sanejasik]

I don't know what type of workstation it is, but I have a single workstation with server.
Thanks to reply Moregelen.

 

[Moregelen]

You have a separate server then? Can you tell if it is Windows 7?

 

[sanejasik]

It is Windows XP

 

[sanejasik]

One more question. Do I have to change password for configurator?
If that is true, how can I do that?

 

[Moregelen]

Yes you have to change your password. It expires regularly due to PCI regulations. By not changing it when you were prompted you got locked put; that's what happened.

To get back into Configurator:

On the server close e7 completely and then navigate to C:\Program Files\MICROS\e7\Cfg

Open e7Config.txt. You should see this line:

<add key="UwsObjectNumber" value="0" />

Change it to:

<add key="UwsObjectNumber" value="6" />

Save the file an relaunch e7. You're going to get a lot of errors and warnings; ignore them, and just keep clicking ok.

In the top dropdown, the one on the left you use to choose to edit your menu, employees, touchscreens, etc, open employees. Find your account on the list, and go to the security tab. Uncheck account disabled. Check update enchanted security and then set yourself a new password. Save it and then close e7 again.

Reopen e7Config.txt and change the line back so that value="0" again. Save and close the file and relaunch e7. You should able to login again. If it warns about a database mismatch, go into. Manager procedures. Select workstations, and then click on your workstation. Once it's select, click retrieve newer definitions, which will sync the server and workstation back up.


Just make sure to do the update enchanted security thing and change your password next time it tells you your password is expiring or you'll get locked out again.