Conference with cellphone 1

[nicksmom]

Hi,
We are a technical call center. In the evening, our reps will transfer customer calls to the on call tech's cellphone. We would like to contact the on call tech on his cellphone; explain the problem, then bring the customer on, introduce customer to tech and then have the sending agent drop off the call leaving the customer taking to the on call tech. When the sending agent drops off the call, the call drops completely and both customer and tech agent. Is there any way around this?

 

[bigindian65]

EXTERNAL TRANSFER (conf as well)
You can change indv users in the set CLS.

(FTTC) Flexible Trunk to Trunk Connections Conditional allows
trunk to trunk connections for supervised Conference.

FTTR Flexible Trunk to Trunk Connections Restricted denies
trunk to trunk connections for Transfer and unsupervised
Conference.

FTTU Flexible Trunk to Trunk Connections Unrestricted allows
trunk to trunk connections for both Conference and
Transfer.

Or.... System wide

EXTT (NO) YES (Prevent) Allow unconditional external Trunk to Trunk transfer.
Enter YES to indicate that a caller can transfer a call made to
one outgoing trunk to another outgoing trunk without restrictions
based on supervision. Trunk to trunk connection features such
as TGAR/TARG and Trunk Barring still apply as appropriate.
Enter NO to indicate that the transfer is allowed only if conditions
regarding supervision are met. This prompt only applies to
situations involving two calls originated by the same caller.
FTOP (FRES)
TBFT FTTB
FTLY
Flexible Trunk to Trunk Connection Option


EXTERNAL XFER
CDB
Net Data - TRNX-YES
EXTT-YES

RDR Data - CFF (not CFO)
FTR Data - CFF

Mato' Was'aka