We have polycom conference unit and for some reason when we call both parties and click on conference button its not getting connected. We also tried with Avaya conference. All Analogue Conference Units and we are facing the same. One line is active and the other stays in Hold.
From analog polycom you cannot initiate conference calls. Instead as a workaround you can use one of the digital extension to call all participanets and at the final step you can include polycom analog extension as a last participant.
Alternatively this system has conference room feature but I still don;t know how to configure it.
hi
this used to work on the aria 24.
press Conf after calling the 1st party. Then after calling the 2nd party quickly press Conf , digit 2, then JOIN to connect all parties.
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