Conference Room Phone Questions

[Jblusnavage]

Hi Everyone,

I think I am better starting to understand all of this... We have a spare line in our conference room we are looking to install a conference room phone at, but have been banging our heads against the wall. My manager originally bought a Polycom Soundstation - 4690 IP Phone. That would not work so he wound up with a POTS version (don't know the model number), which naturally would require a new line... Our regular office phones are Avaya 9508 so I assumed we needed a digital phone, and wound up with a Avaya 2490 Soundstation 2. That phone will receive calls, however cannot make outgoing calls...I am now finding out that the phone will not be able to dial out due to issues with support on the IP Office Manager and the 4690 Would require a 3rd Party End User License Agreement, which we are trying to avoid if possible. I am now looking at the Avaya b179 - would this work with IP office manager r9 v 9.0.0.0? With just a regular user license agreement?

I suppose my questions for you all would be as follows.

If we have IP office manager, which is for IP Phones, why is it that we are able to use Avaya 9508 (which are digital if I am correct) phones, yet we cannot get the Avaya 2490 digital conference phone to dial out? Not sure the "cross compatibility" between digital and IP.

Second. If I purchase an Avaya B179...it should work/be able to be configured to work on IP Office Manager by making sure it is using our IP trunk? ... correct?

Thank you all in advance.
Joe B.

 

[Pepp77]

A B179 is a SIP conference phone, but as it is Avaya branded uses a standard IP endpoint and not a 3rd party IP endpoint. It requires a VCM in the phone system as well as the correct settings turned on on the VoIP tab of the LAN port it will connect to.

A B169 is an analogue conference phone and connect to a phone port on the IPO and requires no additional licencing or system setup.

It looks like the 2490 unit is for the Aura/Definity unit and not the IPO.

| ACSS SME |

 

[Jblusnavage]

Thanks for the quick reply... I'm still just confused on how the 2490 is for Definity phone service...but "half works" with IPO, and doesn't just "not work at all" So to clarify, even though the Avaya 9508 is a digital phone it works with IP office?

We have a phone line, rj45 connector in our conference room, not looking to run an analogue line (rj11) into that room. Want something that can work with the existing line, and be setup fairly simply....I'm wondering if b179 would fit the bill??

Edit: We do have a generic Avaya user licence in our system status tab, which should work with an AVAYA conference phone. The polycoms require the 3rd party license which is why the 4690 will not work without additional licensing

-Joe

 

[Pepp77]

Do you have a phone module in the IPO. If so the analogue conf phone will be fine, it will use either Rj45, RJ11 or BT with a modtap, all depends what you need to connect it to (after all it only uses the 1 pair of wires).

| ACSS SME |

 

[Jblusnavage]

Pepp77,

I can check in on the phone module... not sure what that is though? Is that just a phone card with analogue ports?

Again we have an RJ45 Port in our conference room, are you saying if we simply convert the RJ45 to RJ11 which our analog phone requires(We bought a cable just for this) and configure properly an analogue phone would work? We do have the konnexx konnference adapter here and we were able to get it to work, but to be frank its rather silly to have to use a regular handset phone to get it to work. If there was simply a box that would convert digital to analogue that would work perfectly for us with an existing phone

Edit: We did try the "simple" route of plugging the phone in with RJ11 on one side and RJ45 on the other, but naturally that did not work just got a constant hissing tone. I did look up phone modules, and we have a bunch in our server room...but what would we do, swap the wiring out on the phone module so it is just the two wires needed for analogue, then use the RJ 45 to RJ 11 wire?

Thanks,
Joe

 

[Pepp77]

The Knoftel 50 is a conference phone that is basically a speaker and connects either in line with the handpiece or (my preference) to the headset port. It then just acts as a big speaker and microphone off a normal desk phone.

The phone 2 is an analogue module that will be in the front of the IPO unit and will be obvious from a look.

| ACSS SME |