Conference Key Not Working

[fmielbye]

I'm an adminstrater for an opt51 c and intermittantly the conference key won't work. A few complaints came from the users which at first I dismisses as user error. It started not working with me this morning. Any ideas out there as to what would cause this?

Thanks

 

[StoneColdphoneman]

Stat your conference packs
Is that happening all the time for every one or its intermitting?

 

[fmielbye]

It's intermittant. How do I stat my conference packs?

Thanks

 

[stroked5o]

ld 38

 

[geirendre]

You can list the conference-loop in LD 22 by PRT : TYPE CEQU. They will be listed as CONF 29 30 31 and so on.
Now you can move in to LD 38 and do a STAT on them.
Remember that your attendant-consoles uses these conference-bridges when they answer calls. Maby you need to enable some if they are disabled or maby add some more.

 

[fmielbye]

Should I disable and then re-enable?

.STAT 13

CNFC 00 DSBL 14 BUSY
CHAN 00 DSBL 00 BUSY

Appreciate the help.

 

[fmielbye]

All set. I disabled the loop and re-enabled it.

Thanks for the help.

 

[geirendre]

You could try, but if these 14 are real calls, they will be dropped. Monitor your Conf-loops over some time, say 15-20 minutes. If this number is more or less constant it could indicate that most of these are calls/conferences that got stuck and need to be Disabled/Enabled to free them.
But remember this depends on the trafficload on the switch, if it's real traffic or not.
How many Conf-loop do you have?
For every loop you can have 30 calls(units). A 4-part conference would use 4 units.
Maby what happens is that all unit are in use some times, then new conferences would be denied.