Computer won't restart after installing Norton Antivirus 2003

[fiatwu]

Hi,

I am new here and hoping someone can help. I purchased and downloaded NAV2003 to upgrade my old NAV2000 on WinMe last Friday. After installing the new NAV, everything seemed ok as to the final restart (the previous, or first restart was smooth). After I clicked "OK" to restart, the system started fine, but it stopped (froze) before completing NAV (it loaded sound drive, not NAV and Zone Alarm). All I could do was press the "reset" button to restart again, but I got scan disk and entered Windows .. and then froze again! So I had to turn off my computer. Somehow 2-3 hrs later, I turned on and tried again, surprisingly, it went through and everything was fine until I turned off my computer. Next day (Sat) when I started my computer again, I experienced the same problem again! I restarted several times immediately to no luck. Again, several hrs later I tried and it went through ok again! Same thing happened Sunday and Today. Since I didn't turn off Zone Alarm when installing the new NAV, I thought it might be seen as a virus to NAV and caused some conflict with NAV within the system, so I did uninstall the new NAV and closed ZA, and re-installed the new NAV. But the problem remained. I even turned off ZA in the startup list, no luck. Does anyone here ever have the same problem? or know any remedy or tip to solve this problem?
Thanks for prompt help.

KoaFar

 

[Policekauk]

I too tried to do the same and what happen to you happen to me and Symantec was no help at all. Three times I paid for upgrades and the same thing happened. I went into Regdit in the safe mode and deleted any reference to Symantec. Went with another AntiVirus program.

My paid-for advice from Symantec was that they had not encounted this before. What a lie!

 

[wreave]

Last year, I also had compatibility problems with NAV 2002 and Zone Alarm Pro in the same situation: trying to install NAV on a Win 2K PC that already had ZAPro on it.

What finally worked (don't ask me why!) was to
1. uninstall both NAV and ZAPro,
2. install NAV,
3. then reinstall ZAPro.

Just shutting Zone Alarm down did not do the trick - it had to be uninstalled.

Know you're dealing with NAV 2003, but it may have the same conflict with ZAPro that 2002 did and so the same solution may apply.

 

[fiatwu]

Thanks Wreave. The current status of my computer is that new NAV2003 and ZA are working fine together if my computer starts (or restarts) successfully. It's the constant failure to start or restart my computer that bothers me now... I just downloaded and installed "PC Power Scan" from Intrigue Learning Services, Canada and ran a scan on my computer that reported some surprising errors:

12 errors of missing DDL/OCX/COM classes (high priority)
34 ERRORS OF missing shared files (high)
11 ERRORS OF INVALID APPLICATION PATH (medium)
139 errors of missing shortcut or invalid path (medium)
6 errors of missing help files (low)

Before paying $97 to purchase an unlock key to fix these errors, I would like to hear from anyone about using experience and effectiveness of this "PC Power Scan" as well as proof or comments on whether the errors of missing DDL/OCX/COM classes are the (possible) cause of failure to start/restart?

Thanks for replying and sharing.

 

[mattjurado]

I don't think these errors have anything to do with your problem, nor would I pay 97 bucks for that program, never heard of it. The fact is, you have 2 very invasive pieces of software installed, and I'm not at all surprised with your problems. If you're going to spend money, and you have high speed internet, go buy a hardware router, and dump the zone alarm (Linksys makes well priced hardware routers). Also, run msconfig, and turn off any junk background programs.

I need to register a new domain. MCSEsGoBackToDrivingForklifts.com

Matt