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COMPUTER TELEPHONY INTEGRATION FORUM

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EB48

IS-IT--Management
Apr 9, 2003
8
TR
R.S.V.P.[/red]

I wish EVERYBODY out there, would avail his/her knowledge, authority, experience and integrity[/blue], and respond to this invitation to participate with all of us in a FORUM to present and discuss the TOPIC of Computer Telephony Integration[/red] without showing party interest but just being smart, fair, and prudent[/blue].

The forum would have sub-topics like:[/green] (what else would you like to discuss?)


(1)Can we take chance adopting CISCO's forklift approach to telephony, i.e., complete disregard for legacy?[/blue]
(2) Does Nortel have what it takes to compete with CISCO technical advances in dealing with data networks?;[/green]
(3) Does everybody agree that Telephony works under a requirement of 99,999% reliabilty while for Data Network 99,9% is the best that has been achieved? This is equivalent to state that in a year services would have a system downtime of about 6 minutes or 9 hours.[/blue]
(4) Can Computer Telephony be done: without the harzards of Microsoft's Ctrl+Alt+Del approach to solve problems, without Window's huge security problems; without such high frequency of software patching; without an agenda to make everything obsolete so fast; without any respect for the legacy of existing bullet proof applications that depend on OS software sold by Microsoft? [/green]
(5) What top managers and CEO's think of starting integrating socially Lan managers and Telephone Engineers before trying to force down technology integration while it is been conducted by people with such different background, goals, attitudes and salaries?;[/blue]
(6) Wouldn't be better for the Baby Bells (Verizon, Bell South,..and CLECs)to take the burden of providing Central Offices with dual ability to handle legacy calls and IP calls, and keeping for a while telephony and data network apart in the office environment until Lan Managers and Switch Engineers work their differences?[/green]
(7) What role should play our Graduate Schools of Management(MBA/DBA/PHD programs) in order to form future managers with real sense of the role of technology, reasonable level of knowledge of the areas involved, hability to negociate and to lead.[/blue]
(8) What is the meantime of Return of Investment for converting a Office from Legacy phone system into a IP environment? 2 years? 4 years? How often do LAN managers change their SERVERS? How often do Phone Managers change their Switches? [/green]
(9) What is gained by moving from a legacy-switch(eg.Nortel) to an IP-switch?(eg.CISCO)[/blue]
(10) What is lost by moving from a legacy-switch to an IP-switch? [/green]


The ball is rolling....what are your thoughts?[/red]

EB[/yellow]
 
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