Computer does not recognise network connection

[Compositor]

I have just bought a new computer and want to connect it to my home network. The computer has an onboard intel NIC. I know that the network cable is working and that the connection to the server is active as when I plug my laptop in using the same cable, it works perfectly. When I plug the network cable into the new machine however, it does not recognise a connection. I have checked the drivers and they all seem to be fine.

I desperation I installed another network card that I had into the machine (didn't really want to send the whole thing back). I installed the correct drivers and it recognised the card straight away. When I plug the cable into the card it gives me the same problem. No connection. I know for a fact that this card works so does anyone know what is going on? Is there something stupid that I am not doing or does the machine need to go back?

Thanks in advance for anyone that can help.

Regards

Sam

 

[smah]

I assume that we're talking about a TCP/IP network connection. What symptoms do you have? Does it even get an IP address (assuming DHCP) - Open a command prompt, & type ipconfig /all & post back the results.

 

[Sympology]

My guess could be a Negotiate speed issue.
Is one set to Auto and another to say 100/Full?
They both must match.
Personally I'd get a little hub / switch and patch into that, it'll solve a whole lot of headaches.

Stu..

Only the truly stupid believe they know everything.
Stu.. 2004

 

[Compositor]

Thanks for the replies.

Let me explain a little more. I am running a Windows 2000 Server network across my entire house. The kitchen network point works fine with my laptop. When I plug this new machine in, the NIC tells me that there is a cable unplugged.

It is probably faulty but I just wanted to be sure that I wasn't doing anything silly.

 

[smah]

Assuming this machine is at SP2, open a command prompt & type netsh winsock reset.

 

[smah]

By the way, here's an article that you might find useful as well

http://www.microsoft.com/windowsxp/using/networking/expert/russel_05sept19.mspx

 

[Compositor]

Thanks Smah. I gave the netsh command a go and it said that it has reset the libraries. I rebooted and I still have the same problem. I know that it sounds silly but it is as if the machine is automatically turning all network connections off because both the onboard and seperate NIC are doing the same thing.

 

[bcastner]

Return the box.