Complete Newbie

[kevinobrien]

Looking for Help any additional tips would be very very appreciated
have inherited a bcm 50 system
1) How do i tell how many analog cards / slots are available - there are two dect phones operable on it at this time
2) How do i add additional analog capability
3) How do i set up a voice switchboard eg press 1 for accounts, 2 for estimating, 3 for help etc etc
4) How do i set up a night service for all phones to ring

As i said am a total newbie to this system so any / all help shortcuts will be greatly appreciated
thanks

 

[DocVic]

All of your Docs (on CD) should be there in a box or somewhere on site. If not, call the vendor who installed it and ask them to return the docs to the site. Every system has them. Then start reading and become familiar with all aspect of programming and trouble shooting that system. Don't try to shotgun it, or you'll have a real mess.

DocVic
Dedicated to Nortel Products till the end.
Need help?

http://www.TSS-CO.com

 

[PHXAZ]

if you ever worked on a Norstar it should be very familiar if you know nothing on Norstar, please call someone and have them show you while there. it will be well worth the money once you understand how this machine works.

 

[DigitelD]

I was out of the business for about 5 years and then got back in. The BCM50 was just coming out and I had never worked on them. I took the docs home and studied them. I searched the forums, like this one, to help with issues I had. I browsed through Element Manager to get familiar with it.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[Dasheen]

Manual is also on BCM. Too hard to explain procedures if u have no base knowledge of the system.