Comparing DNIS and Application time

[RGarcia87]

We have a client that's not happy with our way of reporting. We bill them by DNIS time. They've compared Application time and DNIS time and wondered why they don't match. I know you can't compare apples to apples, but what is the difference?

 

[edmhtel]

The DNIS report will show 100% of the time a call runs, which for billing puropses is what you want. But a call can move from application to application on a single DNIS call, breaking that part of the reporting into segments that are not so easily seen in application reports. If your call goes to an external device, it may not be reported anywhere other than the DNIS report.