Company Directory Question

[BogeyShooter]

We have a BCM400 rel 4.0. All calls are answered by Auto Attendant. All of the latest software patches are loaded. When a call calls in and dials ##, the call immediately goes to someones mailbox. We deleted that mailbox, and the call went to a different mailbox. I've checked the names of the mailboxes and there is no "#" in any of the names.

I've called into other BCM's and this does not happen. Any ideas?

 

[gberger]

That's normal.When you press the first "#" you access the company directory, then the system ask you to enter the person's last or first name but you don't instead you press "#" again so then the system will send you to the first person's mailbox by alphabetical order.
I don't think there's a way around that but why you people press "#" twice?

 

[BogeyShooter]

Someone at this site hit ## by accident. I never knew it would do that. Thanks