compact plus line redirection

[jd2005]

I am trying to set up line redirection on a norstar compact plus - this is to let them forward to a mobile when out of the office. I have attempted to do via feature 84 - they have an analogue line with 2 aux working lines for incomingoutgoing and one designated outgoing. I can almost complete the redirection, selecting the outgoing as the outgoing line and all lines (have also attempted individual lines) but at the end when the system is implementing the redirection it says denied. Any ideas to get around this gratefully received
ta

 

[coniglio]

You may get a quicker response if you post this in the Norstar forum.