ashwebster
Instructor
As far as I am aware the pickup key will pickup all calls coming into the group regardless of the type of the call.
Is it possible for it to only be able to pickup Non ACD calls? So if an ACD call comes into a pickup group, the pickup key will not flash but if a direct call comes into one of the members, the pickup key will flash?
Apple Tree Education specialising in Avaya and Cisco IPT Training
Is it possible for it to only be able to pickup Non ACD calls? So if an ACD call comes into a pickup group, the pickup key will not flash but if a direct call comes into one of the members, the pickup key will flash?
Apple Tree Education specialising in Avaya and Cisco IPT Training