Hi All
I have installed quite a few of these Single-Digit-Menues (Voice Forms/Voice Response)for Octel Serenade 200/300 and
VMX-100/200/300.
I wonder if someone has comments on the way, the installations are done....
or ...
Logging on and going into update,
I have here listed some profiles:
COS=10 is main menu for the "Single-Digit-Menu"
COS 10 (MAILBOX COS)
ATTRIBUTE
1 NO MESSAGES may be recorded for this mailbox.
5 Play GREETING TWICE, allow user to dial,no mess.
27 After GREETING plays, go to NEXT GREET. or MBOX.
INFORMATION TABLES:
TABLE 10 (MAILBOX INFO)
1. INTERCEPT MAILBOX 1000 (Attendant/Superv)
4. MAX DIGIT FOR MENU 8 (Number of Choices)
5. PREFIX DIGS FOR MENU 8866 (Pre for above)
6. PRE EXTENSION DIGITS NONE
7. RINGS BEFORE NO ANS 20
8. MSG WAITING RINGS 4
9. TIMES TO RETRY ON BUSY NONE
10. USE ALT TRANSFER CODES NO
11. DIVERT MSGS TO MAILBOX NONE
12. MSG WAITING NOTIF YES
13. AUTO GREETING ACTIV NO
14. OFFSITE ATTEMPT TIMES NONE
15. OFFSITE SPEAK TIMES 3
16. OFFSITE SPEAK DELAY 5
17. OFFSITE PREFIX DIGITS NONE
18. NEXT MAILBOX 1000 (If no choice)
19. OFFSITE DIAL SYSP DIGS NO
20. OFFSITE END SYSP DIGS NO
22. MAXIMUM MSG LENGTH 6
23. MAX NUMBER OF MSGS 32
24. PERSONAL ASSISTANCE YES
25. QUICK GREETING ACTIV NO
26. AUTOTRANSFER TO ASSIST NO
27. MSG WITH AUTO TRANSFER NO
28. ANNOUNCE CALLS TO INT NO
29. LANGUAGE NONE
30. GROUP FAX NUMBER NONE
31. OFFSITE ONLY IF URGENT NO
32. MAX FAX DELIV ATTEMPTS SYSP 209
35. OVERRIDE TRUNK GRP. # NONE
36. DEFAULT GREETING MBOX NONE
In the INFO table:
# 1. INTERCEPT MAILBOX is the telephone number of the Attendant or supervisor for the group.
# 4. MAX DIGIT FOR MENU is the number of choices for the Single-Digit-Menu. Press 1 for Sales, Press 2 for Service and so on...
# 5. PREFIX DIGS FOR MENU is the pre-digits for the actual choice. Having pressed "1" for Sales the pre digits ( here: 8866) is set before the "1" and a transfer is made to extension 88661. Pressing "2" goes to ext. 88662...
# 18. . NEXT MAILBOX if no choices are made (e.g.rotary telephone) the call will go to 1000.
-----
Now we normally will NOT do number conversion in the PBX.
Because someone could erase some "diversion/forwarding data". Therefore this is done in the voice mail system.
This is how:
Mailbox 88661 has COS=11:
COS 11 (MAILBOX COS)
ATTRIBUTE
1 NO MESSAGES may be recorded for this mailbox.
27 After GREETING plays, go to NEXT GREET or MBOX.
INFORMATION TABLES:
TABLE 11 (MAILBOX INFO)
1. INTERCEPT MAILBOX 1000
4. MAX DIGIT FOR MENU NONE
5. PREFIX DIGS FOR MENU NONE
6. PRE EXTENSION DIGITS NONE
7. RINGS BEFORE NO ANS 20
8. MSG WAITING RINGS 4
9. TIMES TO RETRY ON BUSY NONE
10. USE ALT TRANSFER CODES NO
11. DIVERT MSGS TO MAILBOX NONE
12. MSG WAITING NOTIF YES
13. AUTO GREETING ACTIV NO
14. OFFSITE ATTEMPT TIMES NONE
15. OFFSITE SPEAK TIMES 3
16. OFFSITE SPEAK DELAY 5
17. OFFSITE PREFIX DIGITS NONE
18. NEXT MAILBOX 1150
19. OFFSITE DIAL SYSP DIGS NO
20. OFFSITE END SYSP DIGS NO
22. MAXIMUM MSG LENGTH 6
23. MAX NUMBER OF MSGS 32
24. PERSONAL ASSISTANCE NO
25. QUICK GREETING ACTIV NO
26. AUTOTRANSFER TO ASSIST NO
27. MSG WITH AUTO TRANSFER NO
28. ANNOUNCE CALLS TO INT NO
29. LANGUAGE NONE
30. GROUP FAX NUMBER NONE
31. OFFSITE ONLY IF URGENT NO
32. MAX FAX DELIV ATTEMPTS SYSP 209
35. OVERRIDE TRUNK GRP. # NONE
36. DEFAULT GREETING MBOX NONE
# 18. . NEXT MAILBOX After having pressed "1" for the Sales group, the call will go to extension/group 1150.
Hint! To make this work an "empty" greetíng must be recorded in the mailbox for ext. 88661. Otherwise it will not work. "After GREETING plays, go to NEXT GREET or MBOX"
Simple and easy??
Waiting for comments.
Best regards from the doktor.
I have installed quite a few of these Single-Digit-Menues (Voice Forms/Voice Response)for Octel Serenade 200/300 and
VMX-100/200/300.
I wonder if someone has comments on the way, the installations are done....
or ...Logging on and going into update,
I have here listed some profiles:
COS=10 is main menu for the "Single-Digit-Menu"
COS 10 (MAILBOX COS)
ATTRIBUTE
1 NO MESSAGES may be recorded for this mailbox.
5 Play GREETING TWICE, allow user to dial,no mess.
27 After GREETING plays, go to NEXT GREET. or MBOX.
INFORMATION TABLES:
TABLE 10 (MAILBOX INFO)
1. INTERCEPT MAILBOX 1000 (Attendant/Superv)
4. MAX DIGIT FOR MENU 8 (Number of Choices)
5. PREFIX DIGS FOR MENU 8866 (Pre for above)
6. PRE EXTENSION DIGITS NONE
7. RINGS BEFORE NO ANS 20
8. MSG WAITING RINGS 4
9. TIMES TO RETRY ON BUSY NONE
10. USE ALT TRANSFER CODES NO
11. DIVERT MSGS TO MAILBOX NONE
12. MSG WAITING NOTIF YES
13. AUTO GREETING ACTIV NO
14. OFFSITE ATTEMPT TIMES NONE
15. OFFSITE SPEAK TIMES 3
16. OFFSITE SPEAK DELAY 5
17. OFFSITE PREFIX DIGITS NONE
18. NEXT MAILBOX 1000 (If no choice)
19. OFFSITE DIAL SYSP DIGS NO
20. OFFSITE END SYSP DIGS NO
22. MAXIMUM MSG LENGTH 6
23. MAX NUMBER OF MSGS 32
24. PERSONAL ASSISTANCE YES
25. QUICK GREETING ACTIV NO
26. AUTOTRANSFER TO ASSIST NO
27. MSG WITH AUTO TRANSFER NO
28. ANNOUNCE CALLS TO INT NO
29. LANGUAGE NONE
30. GROUP FAX NUMBER NONE
31. OFFSITE ONLY IF URGENT NO
32. MAX FAX DELIV ATTEMPTS SYSP 209
35. OVERRIDE TRUNK GRP. # NONE
36. DEFAULT GREETING MBOX NONE
In the INFO table:
# 1. INTERCEPT MAILBOX is the telephone number of the Attendant or supervisor for the group.
# 4. MAX DIGIT FOR MENU is the number of choices for the Single-Digit-Menu. Press 1 for Sales, Press 2 for Service and so on...
# 5. PREFIX DIGS FOR MENU is the pre-digits for the actual choice. Having pressed "1" for Sales the pre digits ( here: 8866) is set before the "1" and a transfer is made to extension 88661. Pressing "2" goes to ext. 88662...
# 18. . NEXT MAILBOX if no choices are made (e.g.rotary telephone) the call will go to 1000.
-----
Now we normally will NOT do number conversion in the PBX.
Because someone could erase some "diversion/forwarding data". Therefore this is done in the voice mail system.
This is how:
Mailbox 88661 has COS=11:
COS 11 (MAILBOX COS)
ATTRIBUTE
1 NO MESSAGES may be recorded for this mailbox.
27 After GREETING plays, go to NEXT GREET or MBOX.
INFORMATION TABLES:
TABLE 11 (MAILBOX INFO)
1. INTERCEPT MAILBOX 1000
4. MAX DIGIT FOR MENU NONE
5. PREFIX DIGS FOR MENU NONE
6. PRE EXTENSION DIGITS NONE
7. RINGS BEFORE NO ANS 20
8. MSG WAITING RINGS 4
9. TIMES TO RETRY ON BUSY NONE
10. USE ALT TRANSFER CODES NO
11. DIVERT MSGS TO MAILBOX NONE
12. MSG WAITING NOTIF YES
13. AUTO GREETING ACTIV NO
14. OFFSITE ATTEMPT TIMES NONE
15. OFFSITE SPEAK TIMES 3
16. OFFSITE SPEAK DELAY 5
17. OFFSITE PREFIX DIGITS NONE
18. NEXT MAILBOX 1150
19. OFFSITE DIAL SYSP DIGS NO
20. OFFSITE END SYSP DIGS NO
22. MAXIMUM MSG LENGTH 6
23. MAX NUMBER OF MSGS 32
24. PERSONAL ASSISTANCE NO
25. QUICK GREETING ACTIV NO
26. AUTOTRANSFER TO ASSIST NO
27. MSG WITH AUTO TRANSFER NO
28. ANNOUNCE CALLS TO INT NO
29. LANGUAGE NONE
30. GROUP FAX NUMBER NONE
31. OFFSITE ONLY IF URGENT NO
32. MAX FAX DELIV ATTEMPTS SYSP 209
35. OVERRIDE TRUNK GRP. # NONE
36. DEFAULT GREETING MBOX NONE
# 18. . NEXT MAILBOX After having pressed "1" for the Sales group, the call will go to extension/group 1150.
Hint! To make this work an "empty" greetíng must be recorded in the mailbox for ext. 88661. Otherwise it will not work. "After GREETING plays, go to NEXT GREET or MBOX"
Simple and easy??
Waiting for comments.
Best regards from the doktor.