Comfort Announcement On External Transfer.

[TomTit]

I have a scenario whereby agents answer an incoming call and sometimes need to transfer it to a particular external party.(Uk to USA). When the agent places the call on hold, they dial the US number and when answered by the auto-attendant on the far end, they transfer the call. As a result ,the caller is now gone off Avaya and is queuing on the external auto-attendant. Is it possible, that the call could be transferred in a way, that the transferred call could hear a comfort announcement from the Avaya, every minute or so whilst waiting. I know the simple option is to have this configured on the external parties PBX but for some reason i have been told its not an option. Any suggestions welcome. Cheers

 

[joe2938]

easy, transfer to a vdn that points to a vector with an announcement and the next step will route to the external number

 

[TomTit]

Thanks Joe. Though with this solution, Will the transferred call, hear the announcement once, then when the call connects to the transfer destination just hold in there queue. I would like the call to hear the announcement at 1 minute increments whilst waiting for an agent on the far end to answer?

 

[joe2938]

no my way it would route after the annc, not sure if you have look a head inter-flow if it would work that way.