Comcast and Caller ID issue

[crownroyalmopar]

Went to a customers site last week to swap their dialtone from One Communications to Comcast. Caller ID worked for a week and now does not. If I connect a SL phone that displays Caller ID it works fine ahead of the Partner system. When I connect my Buttset to a Comcast Line I hear the data burst (spill) which should be my Caller ID info, but it never shows on the Partner phones.

Customer called Comcast and they dispatched a tech, but the tech showed the customer that they are sending Caller ID and informed them that there must be a problem with their phone system.

Has anyone ran into similar trouble and if so were you able to resolve it, and if so how. The Partner system is an R7 91K

 

[TouchToneTommy]

http://www.sundance-communications.com/forum/ultimatebb.php?/ubb/get_topic/f/5/t/005623.html

Hate to send you somewhere else, but here is a recent thread on the exact same situation and vendor

 

[chris5225]

If you have an auto attendant (asa/dxd or mail card) set # of rings to 2. Also make sure Comcast is sending caller ID BELLCORE. I had the same problem with Time Warner on 2 partner systems and a DEFINITY G3. Setting the # of rings before answer fixed it every time
Remember release 7 only shows CID on system phones

 

[crownroyalmopar]

Thanks TTT and Chris! I called the customer to let them know the information that I now had and surprisingly enough the Caller ID was once again working. They are going to be discussing any more Caller ID issues with Comcast and not me.