AndyMarshall
Technical User
- Oct 3, 2002
- 8
HI
I am having a problem with the Coulour Laser 8550N, after clearing a paper jam the printer now says Insert Black Toner, re inserted toner no joy. I replaced the black toner with a new one and still the same message. I have also noticed the the carosel where the coulour tonners are inserted does not rotate when the blue button is press to allow you to change them, however you can still move the carosel around with your fingers. I tried removing all the toners, drums fusers etc. so that it was empty and when switching the printer on still the message insert black toner.
Anybody any ideas??
Regards.
Andrew marshall.
I am having a problem with the Coulour Laser 8550N, after clearing a paper jam the printer now says Insert Black Toner, re inserted toner no joy. I replaced the black toner with a new one and still the same message. I have also noticed the the carosel where the coulour tonners are inserted does not rotate when the blue button is press to allow you to change them, however you can still move the carosel around with your fingers. I tried removing all the toners, drums fusers etc. so that it was empty and when switching the printer on still the message insert black toner.
Anybody any ideas??
Regards.
Andrew marshall.