Theoretical question
I have several dialler attached to different topics that end up on the same agent group.
They arrive at the agent group via a Collector where all inputs are equal.
So If I have say 4 diallers into the Collector, which ones get to the agents first?
I would assume they would cycle around but it seesm to do all the calls from the top dialler first and then work down.
Is there a way to assure a more even distribution? I thought maybe Traps inbetween the Topics and the Collector?
Unless there is a better way to do this!
Cheers
I have several dialler attached to different topics that end up on the same agent group.
They arrive at the agent group via a Collector where all inputs are equal.
So If I have say 4 diallers into the Collector, which ones get to the agents first?
I would assume they would cycle around but it seesm to do all the calls from the top dialler first and then work down.
Is there a way to assure a more even distribution? I thought maybe Traps inbetween the Topics and the Collector?
Unless there is a better way to do this!
Cheers