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collect digit using OPEN VOICE SESSION in symposium

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jeap

Technical User
Nov 15, 2011
16
CA
I am bilding a script in symposium to collect digit using OPEN VOICE SESSION. It work fine but even if my command say to collect one digit, it doesn't mean caller will enter a choice. The reason is simple, the choise is the language, so we are in Québec, Canada and the prime message is all in French with a choice saying ''To continue in English, press 9''. So french caller does not have to enter a choice.
Now here is my problem. I do use the fonction ''INTER DIGIT TIME OUT'' but it seams that it is working only after one number is enter by the callers. If, after the message is over, no number was enter by the callers, it take 10 seconds to continue the symposium script.
Question: somebody know how to bypass that 10 seconds if no choice is enter.
Thanks
 
Hi,

You should set an ASSIGN 1 TO "LANGUAGE_ID" before the OPEN VOICE SESSION

This way the system will in case no option is chosen, go for the default one.
 
I was gone a answer without testing your suggestion.... After testing it, it work. So you are right, that does bypass the timer.
Great thanks, I realy appreciate.
 
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