This is a strange one. I have a PRI circuit coming into an LSP. Calls come into VDN/Vector and plays announcement from main g650 VAL board without a problem and queues to agents. Recently I have to add a collect digit option and since then, the annoucement won't play. I remove the collect step and just put the announcement number and it works which means there is nothing wrong with the actual wav file. This only happens on the collect digit step. CM2.1 latest firmware. s8710 server with g700/s8300 lsp in remote site. Anyone seen this.
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collect digit problem
- Thread starter mrjedi
- Start date
vamosalavaya
IS-IT--Management
Hi,
If i well understand, your caller enter into g700 PRI Ds1 board and get announcement from your distant G650 Val Board.
Why don't you open Announcement board of your g700, you will save bandwith and Medpro ressources and avoid ip-network-region problemes and other strange stuff your are currently meeting.
Let me know if you want help to open integrated G700 announcement boards.
Regards
Michael
Working on Avaya S8700 and tampering with Asterisk !
If i well understand, your caller enter into g700 PRI Ds1 board and get announcement from your distant G650 Val Board.
Why don't you open Announcement board of your g700, you will save bandwith and Medpro ressources and avoid ip-network-region problemes and other strange stuff your are currently meeting.
Let me know if you want help to open integrated G700 announcement boards.
Regards
Michael
Working on Avaya S8700 and tampering with Asterisk !
- Thread starter
- #3
mrjedi,
what happens to the call?It drops or the vector processing continues to the next steps?
I had this problem in the past with overlap/enbloc setting in the trunk where i inserted the vdn number in front of .The problem with this setting is that the pbx does not ignore whatever the provider is sending as called number info, so after it routes the call to the vdn, it uses the called number info as input for the collect digit step.
jimtr
what happens to the call?It drops or the vector processing continues to the next steps?
I had this problem in the past with overlap/enbloc setting in the trunk where i inserted the vdn number in front of .The problem with this setting is that the pbx does not ignore whatever the provider is sending as called number info, so after it routes the call to the vdn, it uses the called number info as input for the collect digit step.
jimtr
vamosalavaya
IS-IT--Management
Hi, try display event to follow what's happening to your calls.
Regards
Working on Avaya S8700 and tampering with Asterisk !
Regards
Working on Avaya S8700 and tampering with Asterisk !
- Thread starter
- #6
vamosalavaya
IS-IT--Management
you are welcome !
Working on Avaya S8700 and tampering with Asterisk !
Working on Avaya S8700 and tampering with Asterisk !
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