Cofiguring RAD and ACD

[g6udx]

Can anyone assist in telling me how to configure ACD queues along with installing an analogue RAD onto this switch.

 

[Parkypark]

What type of config on the ACD Queues are you looking for?

 

[g6udx]

I need to associate a number of DDI numbers with various agent group which will overflow to other queues.

 

[Parkypark]

I use 1 agent group and asign the ddi's to the resume routing acd groups each different q is then assigned a skill which agents have or not

not sure if this is what you want, but Ill try

 

[g6udx]

Got it now. Thanks a lot.