Code 2509: Failed to load channel information

[hassancheg]

Hi.

I got trouble with voice recording in my NPX system some days ago. Now all new interactions has no voice recording, and when I try switch to "channel monitor" bookmark, i see next error message:

"Failed to load channel information
Check the following: 1. The Recording Unit is properly connected.
2. The NICE TDM Gateway and the NICE VoIP Logger services are up and running."

Any ideas how I can fix voice recordings? All Nice services are running, WireShark shows me correct incoming RTP packets on listening interface from AVAYA mediasource interface.

Nice NPX Version: 3.0.11, Avaya TSAPI Passive VoIP Static IP.

 

[nice12345]

sounds like yuor voice logger component has issues. have you checked logs/upped debug levels. what changed to make it stop recording. latest update pack is 16 so you should consider loading that also.

 

[nice12345]

try here also

https://www.extranice.com/EIS/Produ...ress 30/Troubleshooting Guide - NPX - 3.0.pdf