CO Trunk Line Forward to Auto Attendant

[proactiv]

I am working on a SX200 system that has five lines in hunt from the phone company. They want the capability for the lines to ring the main phone for 5 rings and then be answered by the auto attendant. Does anyone know a way to do this?

 

[kwbMitel]

The solution varies depending on the "Main Phone" programming.

What type of Phone/console?

Elaborate as much as you can on the existing programming.

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[proactiv]

The phone is a Mitel Superset 4150. Ext. 200 with three total apperanceson keys 1,3,5. CO Lines built on Key 2,4,6,8,10. key 12 DND, 13 headset, and 14 direct page. Keys 7,9 and 11 are blank. I have a PKM 48 with BFS keys to page ext's 201-210. Co trunks are built an NON-direct dial trunks 101-105 in trunk group 1. no day service, N1 and N2 go to Express messaging to play auto attendant after hours.

 

[paterson]

Is the 4150 programmed as a Sub-Attendant? You will get a different solution whether yes or no.

 

[kwbMitel]

Ok, Based on the fact that the lines are CO line keys the options are limited.

In form 19 you will find an option for:
CO Line Routing Points on No Answer

Incoming calls to a CO line that are not answered within a programmed time-out period are routed here. The time-out period is specified by the Attendant-Timed Recall (No Ans) timer in the class of service of the trunk. This rerouting option is based on the CO line’s tenant.

Program the Day Service point to be the Express Messenger AA same as you already do for N1 and N2.




*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.