Cntrl + N vs Opening IE via shortcut

[mlchris2]

We run our own web application that requires a login and is used by in-house end-users.

I have this one user that constantly is having problem getting a login redirect saying their session was timed out for 12 hrs, when they just logged in a few hours a go... well after troubleshooting I find out that they are using multiple windows. The use would open a single IE window, log into the application and then perform Ctrl + N several times to open up additional windows. I ran a test and had them open multiple IE windows and login to each one. The user stopped getting these errors.

Now, I am trying to figure out what is causing the problem and any differences between opening a new windows via Ctrl + N vs the IE shortcut?

Any help would be much appriciated.

Mark C.
Network Admin - Digital Draw Network

 

[FredWagner]

It sounds like you've got your in-house application as the default home page, so they get it on every control-N, whether they login to it or not. If they shouldn't be in your application multiple times, try and make some other in-house or external web page the default home page, and put a shortcut on that page, or in the Links folder (shown as a toolbar), to launch the in-house application. That way they only get the login page intentionally, once.

Fred Wagner