CMS V12 Historical Call Records report

[rlayton09]

We are receiving data for this report but for some reason between 8am and 5pm the amount of calls that are recorded in this report drop down to around 15 calls all day. Before 8am and after 5pm we record multiple calls each minute. Does anyone know if there is a setting that would prevent call recording into this portion of the database during specific times of the day?

Thanks!

 

[jfh9219]

The call records table is limited to a specified size of 5,000 entries. In use it will actually be slightly larger. It is a circular table so new data will overwrite the oldest data. Depending on how busy your environment is, you could quickly overwrite the table. So make sure it is set at the maximum size (Tools\System Setup\Data Storage Allocation).

The call record table also has a quirky feature that when incoming calls exceed 400 calls in a 20 minute period CMS stops populating the table with new data.

To determine if you had a call volume that exceeded the maximum, from CVS run the Maintenance Error Log report (Tools\Maintenance\Reports\Error Log Report) for error code 1902.

 

[rlayton09]

Thank you jfh9219....looks like I am exceeding the maximum. Is there any way to increase the 400 calls?

 

[rlayton09]

Never mind...I found the answer to this question. Thanks again for the help.