CMS Timetables Feature Not Enabled

[Furface64]

I have started working with timetables and I am trying to build a timetable that will change skills on agents. When testing this I get a failure and the message:

Task 1 of 1 was unable to complete. Reason: Feature not enabled on switch.

Anyone know which feature? I can't find anything anywhere telling me about a feature that needs to be enabled to make this work.

Thanks in advance.

 

[wil19148]

Most likely it's referring to "Service Objective" which is an Advocate setting.

Best bet is to rebuild the timetable making sure to stay away from the Svc Obj. field. Sometimes even if you stroke the field and then clear it you will still get a failure.

 

[Furface64]

That was it. Great! Thanks for the help. I had it set to 'y' thinking it had to be set to something. Set it to 'n' and now it runs.

Thanks