Are there any known bugs with Avaya CMS thresholds?
Seem to have a problem on a few CMS servers (different releases, some 16.2, some 17).
When setting a threshold for Time in ACW workmode for High Caution, the report is not reflecting this setting when the threshold is reached.
Do you need to set a threshold for every option (Low Warning, Low Caution, High Caution, High Warning) or can you choose just to populate one field?
Anyone else use Thresholds regularly and ever have this issue?
Thanks
Seem to have a problem on a few CMS servers (different releases, some 16.2, some 17).
When setting a threshold for Time in ACW workmode for High Caution, the report is not reflecting this setting when the threshold is reached.
Do you need to set a threshold for every option (Low Warning, Low Caution, High Caution, High Warning) or can you choose just to populate one field?
Anyone else use Thresholds regularly and ever have this issue?
Thanks
