CMS Talk Time Report

[John_WFMR]

Is there a way in real time reporting to see the total time on a call, even if the agent changes states?

Agent takes call, (timer starts), agent places call on hold, when the agent goes back to the call, the timer will still show running talk time for that specific call. the timer will only reset when an agent goes on avail or receive another call.

Is there a way to have the report show total talk time? CMS R17

Thanks