You have to log into the CMS server directly as a root user, not your CMS Supervisor login. This is usually done with the CMS Terminal Emulator appliction, or you can set up a generic system in ASA.
If you are logging into the server remotely you may have to login as cms first then change your login to root. If you find that the system won't let you log in directly as root then log in with the cms login and password. Use 615 as the terminal type. This will get you to the $ prompt.
Then enter the command: su - root and enter the root password. This will get you to the # prompt.
Once you are at the # prompt this is how I like to change passwords:
1) Enter the command: passwd [user's login] for example: passwd jsmith
2) The system will prompt you for a new password for the user. I enter a temporary password such as cms12345
3) The system will prompt you to verify the password
4) The system will tell you the password has been changed. Now enter the command: passwd -f [user's login]
The system will tell you that information for the password has been changed.
This last command will force the user to change the tempoaray password to a new password when the use it to log into CMS.
- Stinney
I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!