Can someone help me to find a report ?
Is there a real time CMS report that will show how many calls within a skill are queued at Low – Med – High – and Top priorities?
Example
Skill 25
Calls Waiting: 6
Oldest: 3:20
Priority Level:
Low: 2
Med: 3
High: 1
Top: 0
6 calls waiting, 2 queued at Low, 3 at Med, and 1 at High priority.
Is there a real time CMS report that will show how many calls within a skill are queued at Low – Med – High – and Top priorities?
Example
Skill 25
Calls Waiting: 6
Oldest: 3:20
Priority Level:
Low: 2
Med: 3
High: 1
Top: 0
6 calls waiting, 2 queued at Low, 3 at Med, and 1 at High priority.
