CMS Service level blank - Profile set up

[biggles455]

Hi I have set up the service level and increments in the call profile skill, however the service level on the report is still blank, have I missed something - can't see what.

thoughts and comments please

Dawn

Efficiency is just intelligent laziness

 

[Stinney]

Are you trying to look at reports from dates before you made the change? Changes to the profiles only create reports on the data from the date they were put in place/changed moving forward, they're not retroactive.

- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius

 

[biggles455]

thanks
yes had the correct dates
redid them profiles and clicked modify and now it works - who knows why!


Dawn

Efficiency is just intelligent laziness