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CMS Reports - Real Time Daily Productivity Report

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MQH12

MQH12

Technical User
Aug 2, 2010
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The user has created a CMS Historical Daily Productivity by Agent Report. They want to be able to create a REAL TIME Daily Productivity report by Agent. Also they want to be able to add totals for the agent group. I was able to build a real time report but there are no totals. Also it is a custom report as opposed to a canned report.

1.Is there a canned reports for real time Daily productivity by agent?
2.If not is there any way to add totals to my CMS real time Daily productivity custom report?
 
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