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CMS Reporting
- Thread starter Ormiston
- Start date
Depends what you mean by "unconnected".
If a call comes into the switch and hits a VDN then you can run VDN reports showing abandoned calls. i.e. call which are hung up before being answered.
If the calls are going to a DDI station then no.
If the calls are "abandoned" on the network before getting to the switch then CMS will not get to see the call!
Hope this helps,
Ronster
If a call comes into the switch and hits a VDN then you can run VDN reports showing abandoned calls. i.e. call which are hung up before being answered.
If the calls are going to a DDI station then no.
If the calls are "abandoned" on the network before getting to the switch then CMS will not get to see the call!
Hope this helps,
Ronster
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