Hi All,
I am having trouble creating a report in CMS Supervisor 13.0, The inputs I require are Date, Agent Login ID and VDN.
in an ideal world the report would have the Agents across the top, the VDN's down the side and the Total ACD calls as the data in the middle. Also to throw another spanner into the works i would like it to be Multi-Value
Is this possible? It looks like the agents and vdns are never refferenced together in the same reports are these database table ever linked in anyway?
Any help would be most appriciated.
Cheers
I am having trouble creating a report in CMS Supervisor 13.0, The inputs I require are Date, Agent Login ID and VDN.
in an ideal world the report would have the Agents across the top, the VDN's down the side and the Total ACD calls as the data in the middle. Also to throw another spanner into the works i would like it to be Multi-Value
Is this possible? It looks like the agents and vdns are never refferenced together in the same reports are these database table ever linked in anyway?
Any help would be most appriciated.
Cheers