CMS reporting question 1

[LoopbackJack]

Hopefully an easy one for a CMS report user.
What report can be ran to get a historical weekly report for each agent for all groups/skills?
Thanks!

Rock on, be strong... SG
APDS UC, APDS CC, ACE IP Telephony

 

[SF0751]

Historical
Agent
Split/Skill Weekly

Susan
You can have it all. You just can't have it all at once.

 

[LoopbackJack]

Thanks SF0751!

Rock on, be strong... SG
APDS UC, APDS CC, ACE IP Telephony

 

[Montero84]

Hello,

How do you do this?.... use commands to generate a report? Thanks!

 

[SF0751]

I'm not sure what you mean.
CMS (Call Management System) is an Avaya reporting tool for call center operations.

Susan
You can have it all. You just can't have it all at once.