CMS Report Discrepancies

[tricky105]

Hi

Our cms server in the UK is collecting data for a switch in the US. When comparing daily agent reports with daily interval reports we seem to be missing 3 hours worth of data. I think the issue may have something to do with when the cms is archiving the daily data. Can anyone help??

 

[elvislives]

Find out when the cms is running a backup or when it's scheduled.

Elvia
PSC

 

[tricky105]

Thanks Elvislives. Our archiving was running at 5pm US time, we are able to run archiving manually to recover the data.

 

[multibus2]

If the interval data is missing then it's not possible to recover this as it not stored anywhere else. The Definity does not store or buffer the CMS data.

 

[ukcomms]

Hi tricky105

What do you have set for the switchtimezone offset in CMS Setup Storage Intervals ( for the USA Switch )?
I believe you may have this set to 0.

Hope this helps

 

[tricky105]

Thanks UK Comms, that is correct we have switchtimezone offset to -7.