Has anyone designed, or know how to design, a report that lists dialed numbers by agent? I know the trace report contains that information, but I don't need all the other lines. I want a report that will just show: AgentID, Date, Time, Dialed Number. The input should be Agent Group name and date range.
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CMS Report Assistance - List of dialed numbers by agent
- Thread starter DexM
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If you don't have a CDR you would need Enhanced Call History (ECH) enabled on your CMS to get this information, which is an add-on enhancement you have to purchase.
- Stinney
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