geeceeveecee
Technical User
Hi I am trying to administer agents on multiple Acd’s using ASA. When I log in to the Cms I have access to agents on Acd2 . How can I change this to have access to ACD 1 using ASA?
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
CMS R18
- Thread starter geeceeveecee
- Start date
- Status
Is your CMS already connected to the other ACD? If so, you just have to change the ACD in the drop down when you select Agent Administration if you have permission to access it.
If you don't have permission to access it, just change your User Permissions and add access to the ACD.
- Stinney
“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius
- Status
Similar threads
- Locked
- Question