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CMS R18 Agent Name(s) or Agent ID Grayed out

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sliderplot

sliderplot

Technical User
Jun 9, 2011
73
US
Hello,

having issues with figuring out how to get access to 'change agent skills' screen, within screen there is a option to 'use for one or more agent(s)' but is grayed out. I have checked user authority within 'features access' and user has both read and write but still gets grayed out option that can not be checked.

what am I missing? Attachment has is using a different user id and works and another user gets grayed out option.



Capture_annif9.png
 
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Not trying to be funny, but did you checkmark the box for Use for one or more Agent(s)?
 
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