Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

CMS R18 Agent Name(s) or Agent ID Grayed out

Status
Not open for further replies.
sliderplot

sliderplot

Technical User
Jun 9, 2011
73
US
Hello,

having issues with figuring out how to get access to 'change agent skills' screen, within screen there is a option to 'use for one or more agent(s)' but is grayed out. I have checked user authority within 'features access' and user has both read and write but still gets grayed out option that can not be checked.

what am I missing? Attachment has is using a different user id and works and another user gets grayed out option.



Capture_annif9.png
 
Sort by date Sort by votes
Not trying to be funny, but did you checkmark the box for Use for one or more Agent(s)?
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

M
  • Locked
  • Question
Avaya CMS Supervisor R18 download
Replies
1
Views
276
BIS
BIS
qzat4
  • Locked
  • Question
Avaya CMS: report real-time number of agent staffed (table cagent)
Replies
0
Views
249
qzat4
qzat4
Stinney
  • Locked
  • Question
Avaya CMS R20 upgrade from R19 - Current R19 using R18 ECH schema
Replies
0
Views
188
Stinney
Stinney
nortavaya
  • Locked
  • Question
CMS upgrade from R18 to R20
Replies
0
Views
209
nortavaya
nortavaya
Wolfdzn
  • Locked
  • Question
Extension name display instead of agent id
Replies
0
Views
120
Wolfdzn
Wolfdzn

Part and Inventory Search

Sponsor

Back
Top