CMS r11 Custom Report Help - Agent Group & Split/Skill - MultiDay

[DavidHerron]

Calling all CMS Custom Report Experts.

I am trying to create a Historical Report that can group by Agent Group & Split/Skill that can be run over a single or multi-day range in CMS r11.

I have created the report with the following inputs:
Agent Group, Split/Skill & Date. (Split/Skill & date are multi-value inputs)

The report runs, however it ALWAYS returns ALL split/skills for each agent regardless of what split/skills are selected in the input field. :-(

Any ideas on why this is happening and how I can fix it??

Thanks in advance...
Dave

 

[kschut]

How does your query in Report-Designer look like? What is the exact "select blabla from blabla where yadayada group by whatever" phrase?