Jan 18, 2018 #1 Saiyan656 Vendor Mar 6, 2009 335 US Callers are getting logoff of phone (ACD) intermittently when staffed in CMS. Has anyone ever experience this issue?
Callers are getting logoff of phone (ACD) intermittently when staffed in CMS. Has anyone ever experience this issue?
Jan 23, 2018 #2 avAyATEKky MIS Mar 23, 2012 199 US Is there a time set in System Features to log off agents, also if the agent is available and miss a ACD call it put them in AUX not logoff. Today Makes Tomorrow Upvote 0 Downvote
Is there a time set in System Features to log off agents, also if the agent is available and miss a ACD call it put them in AUX not logoff. Today Makes Tomorrow