Can CMS V.18 or the CM 7.1 inform me if a call is waiting in queue for too long and send an email or other notification other than CMS reports?
i have a manager who does not want to sit and stare at the CMS report boards to see why calls are sitting in queue.
thanks,
troy
P.S.
we will be upgrading to the latest V19 of CMS soon.
i have a manager who does not want to sit and stare at the CMS report boards to see why calls are sitting in queue.
thanks,
troy
P.S.
we will be upgrading to the latest V19 of CMS soon.