CMS Inteval report problem

[theshrike1]

S8500 CM 2.0, CMS Supervisor V11

I'm investigating why the CMS Historical VDN interval report shows some half-hour intervals where the row shows zero amounts across all columns? I would like to know if these are real calls or not and why can't I see them on the report?

Normally if there are no calls in an particular interval, the report does not show that interval on the report. Everything else on the report appears normal and I don't know when this started.

I can find no common connection between VDN's, vectors, skills, or agents, or type of call to cause this to happen.

Thanks for any help.

Mike

 

[multibus2]

The standard CMS historical reports only contains a fraction of the summaried data for skills, etc. So if there is row for an interval you will either need to look directly in the database to see what data has been collected or create a designer report to do the same. If you try to use custom reports you are limited to the number of columns you can use in one report so you will need to create a number of custom reports.
Once you can see all the data for this interval you are more likely to have a better understanding what it relates to.

Hope this helps

"Been there, done that and got the teeshirt

 

[theshrike1]

OK. Do you have any guesses what type of data I'm missing. Like I said, normally if there is no call data for a VDN in a particular interval, the report will not show that interval time frame, but this periodic exception for various VDN's shows zero amounts. I agree there is much data I'm not seeing, but where to start?

I will try to create some custom reports to discover what is making an interval show up for these VDN's, but with no data.

If you any clues let me know.

Thanks for your help!

Mike.

 

[multibus2]

Anther thought. If you have the ODBC interface option installed you can use this to extract the complete row of data too

"Been there, done that and got the teeshirt