CMS Designer - Agent Status in Logout

[kriegman]

I have created a really nice report in CMS for showing the skills and states of the agent for our Contact Center, however when an Agent is not logged in they do not show in the report.

Is there a field or setting that I can use to populate signed out agents that are in an Agent Grouping to show?

Thanks!

 

[mottelecom]

No

 

[mottelecom]

oops, I hit send to quick. What I was saying was:

No, I'm not aware of this capability. If an agent is not logged in the PBX isn't measuring it, so it can't send a stats. If you get it to work, please post how. I would be very interested.

Thanks